Prevision Research :: The Data Collection Experts

SERVICES

Telephone Research (CATI)

Since 2009 Prevision has been conducting high quality telephone (CATI) surveys. Our data gathering centre in Milton Keynes, has over twenty work stations and we have an extensive network of experienced interviewers working remotely. Our experience straddles both consumer and B2B research. The latter often presents challenges in terms of sampling, finding the right personnel and engaging with a range of respondents. That requires flexibility, gravitas and a persuasive, knowledgeable fieldwork team.

Online Data Collection (CAWI)

We offer an online (CAWI) approach when that is appropriate. We can also integrate telephone (CATI) and online (CAWI) surveys seamlessly. We have invested in a state of the art online (CAWI) platform and can provide you with support from questionnaire design and sampling through to questionnaire programming, data collection, data analysis and tabulations. We can work from your own sample leads, or source appropriate contacts from the main panel providers.

B2B Qualitative Recruitment

Our experience in conducting B2B surveys has allowed us to develop expertise in locating and engaging with the most difficult target audiences. We put that experience and expertise to particularly good use when recruiting respondents to participate in qualitative research.

Full Service

In addition to data gathering, Prevision offers optional added value services, comprising survey design (questionnaire development, sampling and piloting), data analysis, tabulation of findings, written reports, PowerPoint charting and presentation of key insights. Prevision director Trevor Wilkinson has over 30 years’ experience working for some of the UK’s most prestigious agencies, such as BMRB and ORC, and can support you with any or all of these services.

Click here to download our PDF brochure.

SPECIALISMS

Tradespeople

We have been interviewing tradespeople every month since 2010. In that time we have learnt the best way to conduct fieldwork in this sector.
Our interviewers speak the same language as the respondents, which is not surprising as some of our interviewers have worked in the very trades we are researching.

B2B
Research

We have extensive experience and expertise in conducting fieldwork in a range of challenging B2B markets, including both public and private sector respondents, from tradespeople through to senior management in a range of sectors.

Waste Collection

We have been conducting fieldwork on waste collection services among businesses since 2012 and among consumers since 2015.
In that time we have developed a detailed knowledge of this specialist sector, allowing us to work in partnership with our clients to provide fieldwork to the highest possible standards.

Social Housing

We have been interviewing social housing tenants since 2012.
Research has included STAR surveys and satisfaction studies covering a range of issues in this sector. We have worked on a number of tracking studies to monitor the handling of property repairs, tenant complaints, reports of anti social behaviour and new lets.

Quick Serve Restaurants

This has developed in to a key specialism of ours.
We have been interviewing owners and managers of takeaway restaurants since 2016, we know the best times to call and how to get the best quality data out of them.

Vulnerable Audiences

We have been working with a number of high profile charities to interview the elderly, vulnerable and Visually Impaired for many years and understand the need for compassion and empathy when speaking with them.

QUALITY & DATA SECURITY

Data Security

Data security is taken very seriously within Prevision, evidenced by our operating an ISO 27001 accredited Information Security Management System, which is at the heart of our operations and is subject to annual external audits.

In addition to the ISO accreditation, Prevision is GDPR compliant, an MRS Company Partner, abides by the MRS Code of Conduct and is an MRS Fair Data accredited company.

ISO 27001:2022 Information Security Management System

Quality Control

Data quality is of paramount importance to us and to our clients.
We carry out a number of quality checks before, during and after fieldwork:

Thorough Interviewer Briefings
Survey Pilot
Active Call Monitoring
10% Back Checks
Daily Data Checks

Service Promise

Our service promise takes the form of the following commitments:

1.

Same day quotes - we will come back to you within a day with value for money fieldwork quotes.
2.

Regular feedback - you’ll have access to live results throughout the fieldwork period and a senior team member will always be available so that you always know what is happening.
3.

Consultancy - we know what works. We know what we can ask and how long to keep people on the phone. We can even formulate your questionnaire for you. Show us your wish list and we’ll suggest ways of making it happen for your client.

4.

Deadlines - we know they are important, we aim to just never miss one.

CUSTOMER TESTIMONIALS

Our clients are our partners and we can not imagine a better future for our company without helping them reach their objectives

Prevision are our number one fieldwork provider and have been for many years. They set the benchmark for service and they keep us updated throughout fieldwork. We have full confidence that the data they provide will be of the highest quality given the ISO accreditations they hold and the intensive backchecking carried out. If we do have any questions they are answered comprehensively and very quickly, which is very reassuring. I would not hesitate to recommend them to anyone needing to collect high-quality feedback from an audience where online approaches just will not work.

Mike Cooper - Research Director - Trinity McQueen

We have used Prevision for our telephone research for a number of years and they are always a real pleasure to work with. They consistently provide a quality service at a competitive price, are highly responsive and are happy to make proactive suggestions.

Debbie Kear - Director - Kaleidoscope

We have worked with Prevision Research since 2016, since that time we have commissioned them on 18 projects, covering over 4,000 interviews. Their main expertise is telephone research and while we also use them for online, it’s CATI where they come into their own. We work with many different research providers and for projects of this type Prevision are the benchmark against which we rate the others, and no-one else matches their flexibility, speed and responsiveness. They are easy to work with and go beyond the call of duty. They know when telephone is the most suitable data collection method and are not afraid to challenge our assumptions if they think there is a better way.

Jeremy Nye - Senior Insight Manager - Just Eat

Prevision are not like other telephone centres; they are simply a world apart in terms of flexibility and delivery. If we come up against a challenge they always think of innovative ways of getting round the problem. Sometimes this involves tweaking the way we approach potential participants, other times it may involve creatively combining online and telephone methodologies. They employ the most up to date technology with staff that know how it works. What I like about Prevision is that they really care about us as the client – they want to do the best possible job every time.

Adam Payne - Managing Director - ARP Research

We are continually delighted by the service we receive from Prevision. they are highly efficient, proactive, competitively priced and deliver to the highest standards. I wouldn't hesitate to recommend them to anyone looking for top quality telephone fieldwork.

Chris Onley - Director - Wavelength Insight